Take a look below at some of the frequently asked questions. What is the BVOD services report? The BVOD services report provides device-based census data to add valuable context in total online TV viewing levels across audited BVOD services and to facilitate trend analysis. It includes viewing to audited BVOD services on non-TV devices (PCs, tablets and smartphones). What does the terminology in the BVOD services report mean? The BVOD services report focuses on viewing time to non-TV devices. The following definitions are used in this report: BVOD – broadcaster video-on-demand. A VOD service owned and operated by a broadcaster, offering on-demand and live streamed programming. Non-TV devices – PCs/laptops, tablets and smartphones. Total viewing time – The total number of minutes that PCs, tablets and smartphones have received content (this enables a headline comparison of the volume of delivery on these non-TV devices through each BVOD service). Other – viewing time to devices that cannot be identified by BARB. TV device – A device that enables users to view BVOD services through the TV set, for example a connected TV, games console or set-top box. Online viewing via TV devices is not included in the BVOD services report. Why is online viewing via TV devices not included in the BVOD services report? When a BARB panellist watches a programme that was broadcast within the last 28 days on a TV set, even if they have watched through a BVOD service, this viewing is captured by our existing technology and included in our panel data. (We can’t yet allocate timeshifted viewing to a BVOD service or to a recorded playback, except in Sky homes.) Since we already capture online viewing via TV devices, we exclude TV device viewing from the BVOD services report. Why are some broadcasters' platforms missing from the report? Each broadcaster has to schedule the development work in alongside other software development priorities. New BVOD services are constantly being audited, which is the final stage of preparation prior to reporting. The BVOD services report only includes BVOD services that have passed an independent audit by ABC (Audit Bureau of Circulations). This gives us added reassurance that the analytics are performing as expected and the numbers make sense. Does the report cover live streaming and on-demand viewing? Yes, it is designed to report online minutes for both types of viewing, although the following needs to be considered when reading the report. Firstly, the specific content watched is identified for on-demand viewing through a system of content IDs, whereas live viewing is reported by integrating BARB’s comprehensive, as-run programme data logs. Secondly, the delivery of on-demand content and live streaming are often separate technical processes within a BVOD service. Each of these requires distinct coding, implementation and auditing. Is viewing to downloads included? Yes, offline viewing of downloaded content can be captured for broadcasters that have enabled this feature in their BVOD services. When this feature is enabled, the data for offline viewing of downloaded content are retrieved the next time a device goes online. How does the implementation process work? Kantar provides the software code for the analytics tags to broadcasters in an SDK (Software Development Kit). The broadcaster’s app development teams implement this code within each of their BVOD service apps or websites. Having done this, the broadcaster works with Kantar on a series of acceptance tests to ensure that data are being generated in line with BARB’s expectations. How does the auditing process work? Once the broadcaster and Kantar are satisfied that the software code (SDK) has been implemented properly on a BVOD service, it is ready for audit. During the designated audit period, ABC watches random on-demand and live content on appropriate devices and checks that what’s reported by the broadcaster aligns with what it expects. It also seeks reassurance that there is no robotic traffic going into the reports, and that the overall numbers claimed for the period can be substantiated by the data supplied. All of this aims to prove that the figures reported make sense and reflect genuine human activity. Once ABC is satisfied with all its tests, the audit is passed and the BVOD service can be reported. Random audits are scheduled during the year on publicly-reported BVOD services to ensure that we can still have confidence in the system. A new audit will be commissioned if a broadcaster makes a major update to a player, such that it’s effectively a new piece of technology. Has BARB had any issues collecting data in line with its industry-agreed standards? There are occasions when viewing data and the allocation of programme names have been inaccurate. BARB works with broadcasters and Kantar to resolve these as swiftly as possible and may take the decision to remove data from reports. The table below highlights known issues with the data; we advise you to take these into account when looking at both the BVOD services report and the four-screen viewing dashboard.. Date FromDate ToResolved?Players AffectedEffect of issue on reporting Feb-21Feb-21YesAllA datacentre power outage caused a brief 2-hour interruption to BVOD census data collection on the morning of Tuesday 2 March. Recorded viewing time for that day may therefore be 4-5% lower than expected. Nov-19Feb-21YesC5 iOS appA player upgrade has caused a reduction in playtime from the C5 iOS app as users transition to newer app versions. A fix is being worked on. Nov-20Dec-20YesSky iOS appVersion 20.8 of the Sky Go iOS app did not have the tracking SDK installed, meaning that measured tablet and phone viewing time decreased on Sky Go. Version 20.9 of the app, live from 2 December 2020, reinstated the SDK. Nov-19Aug-20YesC5 Android appA player upgrade caused a reduction in playtime from the C5 Android app as users transition to newer app versions. This was fixed in August 2020. Sep-19Sep-19YesRT website playerRT has changed website player for 3 of its channels. BARB measurement was retained only for the "RT UK" stream until RT ceased reporting at the end of 2019. Sep-19Nov-19YesAll Sky Go playersSky has altered the user-agent signature of its Sky Go apps. As a result traffic from mobiles, PCs and tablets using these apps has been incorrectly identified as coming from set-top boxes. This affects the reported aggregate BVOD viewing levels by device. Traffic to the iOS app between September and December 2019 was removed from public reporting as a result. Aug-19Aug-19YesC5 website playerA player upgrade removed the BARB measurement tags from the on-demand My5 player. As a result no data was collected from this player in the period 14th August to 19th August. Aug-19Aug-19YesSTV website playerA player upgrade removed the BARB measurement tags from the on-demand STV player. As a result no data was collected from this player in the period 2nd August to 8th August. Apr-19May-19YesUKTV iOS AppAn issue with the UKTV iOS app led to under-statement of on-demand viewing from 29 April to 11 May 2019. The issue was corrected by a new app release. Jul-18Jul-18YesS4C website playerA temporary issue over-stated play time for the week ending 29th July. Apr-18Dec-19YesSky Go website playerSky has replaced the website player with a dedicated app. This has meant that over this period activity on Sky Go via web players has not been measured. From 19th September 2018, Sky Go viewing to PCs has been measured but allocated to Other devices due to an implementation issue. From December 2019 PC activity has been correctly identified. Feb-18May-18YesC4 Android app Live streaming play time on the C4 Android app was over-stated leading to removal of the player from reporting until a re-audit showed the problem had been fixed. Feb-18Feb-18YesBBC website player During the Winter Olympics, live streaming was only measured for the event leading to overall under-statement of live streaming play time. Dec-17NoSky Go Android app Download measurement has been switched off in the app, slightly reducing overall measured play time. Nov-17 Jan-18YesUKTV website playerOverall UKTV Play website play time and Average Programme Streams have been over-stated for this period. A new version of the player has resolved the issue. Sep-17Jan-18YesMy5 iOS appA few My5 programmes have wrong Average Programme Stream numbers due to their durations being passed incorrectly. This may affect My5 programme rankings. Total play time is not affected. Aug-17 Jun-18YesMy5 website player Overall My5 website play time and Average Programme Streams have been under-stated for this period. The My5 website player has been withdrawn from public reporting until this issue is resolved. Jul-17 NoSky Go Android app Around 1% of Sky Go play time is showing as "Not attributable" to an originating broadcaster. Apr-17 Jun-17 YesSky Go Android app Overall Sky Go Android play time and Average Programme Streams for this period were under-stated. Mar-17Sep-17YesBBC iPlayer iOS app Play time and average programme streams were overstated during this period on BBC iOS. The issue affected viewing sessions of more than one hour, principally on live streaming. Mar-17 NoAll STV players Rankings tables for STV content may show "Programme Name Not Available". Feb-17 Sep-17 YesSTV on-demand players Overall playtime for STV on-demand players has been over-stated due to an aggregation error. Rankings and Average Programme Streams are not affected. Dec-16 Dec-16 YesAll ITV players Rankings tables for ITV content over this period may show strange-looking programme titles. Dec-16 Jan-17 YesAll STV players The same programme title may appear more than once in rankings over this period due to multiple versions being available. Nov-16 Feb-17 YesAll Sky Go players The team names for live Premier League matches over this period may be stated incorrectly. Oct-16 May-17 YesAll ITV players The same programme title may appear more than once in rankings over this period due to multiple versions being available. Oct-16 Nov-16 YesITV iOS app Live streaming play time on ITV Hub for iOS was over-stated. Oct-15 Dec-15 YesAll BBC players The same programme title may appear more than once in rankings over this period due to multiple versions being available. Jun-15 Jan-16 YesBBC iOS app Average Programme Streams for BBC iOS on-demand programmes over this period had to be calculated manually.